Privacy Policy

Last Updated: 2025-02-25

1. Information We Collect

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Emergency contact information (optional)
• Usage Information:
  • Booking history
  • Facility access logs
  • Security camera footage
• Technical Information:
  • IP address
  • Browser type and version
  • Device information

2. How We Use Your Information

We use your information to:

• Provide and manage your membership
• Process your bookings
• Manage facility access
• Ensure facility security
• Communicate important updates
• Improve our services

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• All data transmission is encrypted using SSL/TLS technology
• We do not store payment information - all payments are processed securely through Stripe
• Access to personal information is restricted to authorized personnel only
• Regular security assessments and updates are performed

Security Cameras

Our facility is equipped with security cameras for the safety of our members and protection of our equipment:

• Cameras are installed in common areas and simulator bays
• Footage is retained for up to 30 days unless needed for security investigations
• Members may be granted limited access to live camera feeds for personal security purposes
• Camera footage is never shared with third parties except when required by law

3. Data Sharing and Third-Party Services

We only share your information with trusted service providers who assist in operating our business:

• Stripe Payment Processing: Handles all payment transactions. We never store your payment information - it's processed directly through Stripe's secure platform.
• UniFi Access Control: Used solely for managing facility access. Only basic access credentials are shared for door entry purposes. No personal information is shared with UniFi beyond what's necessary for access control.
• Email Service Providers: Used for sending booking confirmations and important updates.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Your Rights

You have several rights regarding your personal data:

• Right to Access: You can request a copy of all personal data we hold about you
• Right to Rectification: You can request corrections to any inaccurate information
• Right to Erasure: You can request deletion of your personal data (subject to legal requirements)
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to certain types of processing of your data

To exercise any of these rights:

• Email us at [email protected]
• Use the privacy settings in your account dashboard

We will respond to all requests within 30 days.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Duration of membership plus 2 years
• Booking history: 3 years
• Access logs: 1 year
• Security camera footage: 30 days
• Payment records: 7 years (legal requirement)

6. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through our website.

7. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]